FAQ

FAQ - Frequently Asked Questions

Welcome to the Olzobd Help Center. Below you will find detailed answers to frequently asked questions regarding our orders, shipping, payment methods, and return procedures for www.olzobd.com, operated by BLOOM GOODS INC.

  1. Orders & Billing

Q: Who operates www.olzobd.com? A: The storefront www.olzobd.com is wholly owned, operated, and legally represented by BLOOM GOODS INC (EIN: 42-4731769), a registered corporation located in Springfield, Missouri, United States.

Q: How do I know my order is confirmed? A: An automated order confirmation email containing your order summary and invoice will be sent to the email address provided at checkout immediately after your payment is successfully authorized.

Q: What payment options do you accept? A: We accept all major credit and debit cards (Visa, MasterCard, American Express, Discover, JCB, Diners Club) as well as secure digital wallets such as Apple Pay, Google Pay, and PayPal (where enabled at checkout). All transactions are encrypted via 256-bit SSL and processed through Level 1 PCI-DSS compliant financial gateways.

Q: Can I modify or cancel my order after placing it? A: If you need to change your shipping address or cancel an order, please email service@olzobd.com within 12 hours of placing the order. Once an order enters packaging or is handed over to the shipping carrier, modifications or cancellations are no longer possible.

  1. Shipping & Delivery

Q: How much does shipping cost? A: We offer Free Standard International Shipping on all qualifying orders with a subtotal of $69.00 USD or more (after applying promotional discounts). For orders under $69.00 USD, a flat standard delivery rate (typically $5.99 to $7.99 USD depending on package weight and destination) will be calculated and displayed in your cart before final checkout.

Q: What are your processing and delivery timeframes? A: Orders are verified, quality-inspected, and dispatched within 3 to 7 business days following payment confirmation. Standard international transit typically takes 10 to 18 business days depending on foreign customs clearance and destination postal couriers.

Q: How do I track my shipment? A: Once your package leaves our fulfillment facility, a shipping confirmation email with an active tracking number will be sent to you. You can track your package directly through our Order Tracking page or via global carriers such as 17TRACK, USPS, or DHL. Please allow 48 to 72 hours for initial carrier scans to reflect online.

  1. Returns & Refunds

Q: What is your return window? A: We offer a 30-day return window starting from the date of confirmed package delivery. Merchandise must be in its original condition—unworn, unwashed, and undamaged—with all original packaging, tags, and accessories intact.

Q: How do I request a return? A: Please contact our support team at service@olzobd.com with your Order Number, item description, and clear photographs showing the product condition. Once approved, our team will provide you with a Return Merchandise Authorization (RMA) number and detailed return shipping instructions.

Q: What is your authorized return address? A: All authorized returns must be shipped to our designated regional logistics depot: BLOOM GOODS INC Returns Department RM03, 24/F, HO KING COMM CTR, 2-16 FAYUEN ST, MONG KOK, HONG KONG Important: Please do NOT send return parcels to our Springfield, Missouri corporate office. Parcels returned without an authorized RMA code or sent to the administrative office cannot be accepted.

Q: When will I receive my refund? A: After your return arrives at our inspection warehouse and passes physical inspection, we will notify you by email. Approved refunds will be automatically returned to your original payment method within 5 to 7 business days.

  1. Customer Support & Corporate Information

Q: How do I get in touch with your team? A: You can reach our dedicated support team through any of the following channels:

  • Storefront: Olzobd (www.olzobd.com)

  • Operating Corporate Entity: BLOOM GOODS INC

  • Federal EIN: 42-4731769

  • U.S. Corporate Office: 1531 E BRADFORD PKWY STE 200, SPRINGFIELD, MO 65804, USA

  • Authorized Returns Depot: RM03, 24/F, HO KING COMM CTR, 2-16 FAYUEN ST, MONG KOK, HONG KONG

  • Customer Support Email: service@olzobd.com

  • Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST / GMT-5)