Contact Us

Have a question regarding your order, shipping status, product specifications, or return requests? The customer support team at Shenzhen Dongxue Technology Co., Ltd. is here to help!

Customer Support Channels

1. Email Support: Customer Service Email: service@olzobd.com We aim to reply to all inquiries within 24 to 48 business hours. Please include your full name, Order ID (e.g., #OL1001), and a brief description of your issue for accelerated processing.

2. Phone Support: Direct Customer Line: +86 13923476105 Available: Monday – Friday, 9:00 AM – 6:00 PM (GMT+8)

Company & Operational Headquarters

• Brand & Storefront: Olzobd (www.olzobd.com)

• Operating Legal Entity: Shenzhen Dongxue Technology Co., Ltd.

• Registered & Administrative Office Address: Room 702, No. 16, Lane 7, Daguangkan Village, Wuhe Community, Bantian Subdistrict, Longgang District, Shenzhen, China

Frequently Inquired Topics

• Order Tracking: Please have your tracking number ready or check the tracking link provided in your shipment confirmation email.

• Returns & Replacements: Please contact service@olzobd.com with photographic or video evidence before sending back any merchandise. Packages sent without prior authorization cannot be received.

• Billing & Payments: If you experience any unexpected charge or payment difficulty, please contact us immediately for assistance.