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          Refund & Return Policy

          Effective Date: January 1, 2026 Website: www.olzobd.com Operating Company: Shenzhen Dongxue Technology Co., Ltd.

          At Olzobd, managed and operated by Shenzhen Dongxue Technology Co., Ltd., customer satisfaction is our highest priority. If you are not fully satisfied with your purchase, please review our comprehensive return and refund guidelines below.

          1. 30-Day Return Window

          • Customers have the right to request a return within 30 days from the date they receive their parcel.

          • To qualify for a return:

            • The merchandise must be unused, unwashed, unworn, undamaged, and in its original condition.

            • All original tags, accessories, instruction manuals, and manufacturer packaging must be completely intact.

            • You must provide a valid proof of purchase (such as your Order Confirmation email or order receipt).

          1. Non-Returnable Items

          For hygiene and safety reasons, certain categories of goods cannot be returned:

          • Intimate personal apparel, swimwear, and personal hygiene items

          • Customized, personalized, or made-to-order goods

          • Perishable goods or hazardous materials

          • Gift cards and downloadable software items

          1. Return Initiation Procedure

          Step 1: Contact our customer care team at service@olzobd.com within 30 days of delivery. State your Order ID, the specific item you wish to return, and the reason for return. Step 2: If applicable, attach clear photos or a short video demonstrating any fault or defect. Step 3: Once approved, our team will provide you with a Return Authorization and the designated return warehouse address. Important Notice: Do not send items back to the administrative company address without written authorization from our support team. Unsolicited packages will be refused.

          1. Return Shipping Costs

          • If the return is caused by our fault (e.g., defective, damaged, or incorrect item received), Shenzhen Dongxue Technology Co., Ltd. will bear the return shipping costs or arrange a free replacement.

          • If the return is due to customer preference, change of mind, incorrect size selection, or customer error, the customer is responsible for all associated return freight fees.

          1. Damaged, Defective, or Incorrect Deliveries

          • If your item arrives broken, defective, or different from what was ordered, please notify us within 48 hours of delivery at service@olzobd.com with clear photographic proof.

          • Upon verification, we will immediately provide a free replacement or issue a 100% full refund at no additional expense.

          1. Refund Issuance

          • Once the returned item is delivered to our inspection warehouse and evaluated, an email confirmation will be sent to you.

          • Approved refunds will be automatically credited back to your original payment method (Credit Card, PayPal, etc.) within 5 to 7 business days. Please note that bank clearing times may vary depending on your financial provider.

          1. Contact & Support

          • Legal Entity: Shenzhen Dongxue Technology Co., Ltd.

          • Operating Site: www.olzobd.com

          • Corporate Address: Room 702, No. 16, Lane 7, Daguangkan Village, Wuhe Community, Bantian Subdistrict, Longgang District, Shenzhen, China

          • Support Email: service@olzobd.com

          • Customer Line: +86 13923476105